Bking88 Privacy Policy – Malaysia Player Data Protection

1 Introduction

This Privacy Policy explains how bking88 ("we", "our platform") manages personal information. It applies to all users who access the bking88 website, mobile app and any related services we offer.

We understand that your personal information is a trust placed in us. We take that trust seriously. Every decision about how we handle data is made with the best interests of our players in mind.

By using the bking88 platform, you agree to the data collection and usage practices described in this document. If you have any questions after reading this Privacy Policy, our support team is available via 24/7 live chat.

2 Information We Collect

Bking88 collects your personal information through various means as you interact with our platform. The type of information collected varies depending on how you use our services.

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, phone number, email address and username upon account opening.
• Identity verification (KYC) information: Copy of national ID, passport or other identity document; bank statement or proof of address document.
• Payment information: Bank account details, digital wallet numbers and other payment method information you use for deposits or withdrawals.
• Communications: Support chat content, emails and any feedback you send to us.

2.2 Information Collected Automatically

• Usage data: Pages visited, session duration, in-platform actions and interaction patterns.
• Device data: Device type, operating system, app version, device identifier and language settings.
• Network data: IP address, internet service provider (ISP) and estimated location based on IP.
• Game activity data: Betting records, games played, session duration and in-platform transactions.

3 How We Use Your Data

The information we collect is used for the following legitimate and identified purposes:

• Account management: Create, verify and manage your user account, including the KYC process and age verification.
• Service delivery: Process deposits, withdrawals, wagering and all other transactions on the platform.
• Platform security: Detect and prevent fraud, money laundering, bonus abuse and activities that violate our terms of use.
• Legal compliance: Fulfil statutory obligations under Malaysia's PDPA 2010 and other applicable legislation.
• Service communications: Send important notifications related to your account, transactions and platform updates.
• Platform improvements: Analyse usage patterns to improve user experience, platform speed and reliability.
• Customer support: Handle enquiries, complaints and support requests effectively.
• VIP program: Calculate and manage your VIP tier eligibility and personalise relevant offers for you.

4 Legal Basis for Data Processing

Bking88 only processes your personal data on a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). The following sets out the legal bases we rely on for each category of processing:

• Consent: For optional communication preferences and the use of optional cookies, we rely on the consent you provided during registration or when visiting the platform.
• Contract performance: To process financial transactions, manage your account and deliver the services you request — this is necessary to fulfil the contract between you and bking88.
• Legitimate interests: For platform security, fraud detection and service improvement purposes — these are legitimate interests of bking88 that do not override your fundamental privacy rights.
• Legal obligations: To meet compliance requirements under Malaysian laws relating to anti-money laundering and data protection.

5 Information Sharing

Bking88 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may share your data with the following parties:

• Payment service providers: To process your deposits and withdrawals, we need to share the necessary information with FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay and the relevant banks.
• Game providers: To enable gameplay, the required session data is shared with the game providers we work with. These providers are bound by strict confidentiality agreements.
• Technology service providers: Such as cloud services, data processing and security tools — all bound by data processing agreements that ensure your data remains protected.
• Relevant authorities: When required by law, court order or a legitimate regulatory authority.

6 Data Storage and Security

Bking88 employs a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Passwords are stored using strong hashing algorithms — no one, including our staff, can view your password.
• Intrusion detection systems (IDS) and enterprise-grade firewalls that continuously monitor traffic.
• Regular security audits by independent third parties to identify vulnerabilities.
• Two-factor authentication (2FA) is available for all accounts.

Data Retention Period

Bking88 retains your personal data for as long as your account is active and for the required period thereafter to fulfil legal obligations. Specifically:

• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Game activity data is retained for 3 years from the transaction date.
• Support communication records are retained for 2 years.
• After account closure, data no longer required for legal compliance will be deleted within 90 days.

7 Cookies and Tracking Technologies

Bking88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser or on your device.

We use the following cookie categories:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how users interact with the platform, enabling us to improve speed and usability.
• Functional cookies: Remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytical cookies: Used to analyze aggregated usage patterns for platform improvement purposes — this data does not personally identify you.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect platform functionality.

8 Your Rights

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the bking88 support team via live chat or our support email. We will process your request within 30 business days. For complex requests, this period may be extended with prior notice to you.

9 Changes to the Privacy Policy

Bking88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable laws or platform developments. Each new version will be published on this page with an updated "Last Updated" date.

For significant changes — such as changes to how we use your data or to your rights — we will endeavour to notify you in advance via an in-platform notification or the email registered to your account.

We encourage you to review this page periodically. Continued use of the bking88 platform after any changes take effect constitutes acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions, concerns or wish to exercise your rights regarding personal data, our team is ready to help:

• Live Chat: The fastest method — available 24/7 in the bking88 app and website.
• Email: [email protected] — for written requests requiring an official record.
• FAQ: Visit FAQ page us for answers to frequently asked questions about privacy and your account.

For privacy complaints that cannot be resolved through our support channels, you have the right to refer the matter to Malaysia's Personal Data Protection Department (JPDP) as the relevant authority.